Posted by Interns of Seidel Media
The concept of Twitter etiquette (humorously known as Twitiquette) can be seen as an oxymoron of sorts. Twitter was developed with the purpose of being a very open, non traditional social networking site. However, as with anything, there are a set of unwritten rules which users would be wise to adhere to. Small business owners utilizing Twitter need also to pay attention, as these guidelines will help prevent inundating your followers with too much information, and saturating them to the point of irritation. Businesses on Twitter should follow these etiquette tips:
1. Identify Who is Tweeting: If this is your business’ official Twitter account, remember that it is different than your own personal Twitter account. The tone is different, the content is different, even the people you follow is different. Before you begin tweeting, decide amongst your business what sort of tone you want to portray, and then stick with it. If you decide to have a more serious tone, for example, don’t all of a sudden start posting humorous jokes or videos, just because you personally think it is funny. Also, foster trust with your community by being transparent and honest. Try to specify one particular person who does a majority of the tweeting. If you specify who is doing the tweeting, you will build a stronger relationship with this following you. Social media was developed for just that: socializing. Regardless if your Twitter is serious or funny, do your best to add a little humanity to it, and let your audience know that you are not a Twitter robot, or Tweetbot (see, with the humor thing).
2. Listen First: Twitter can be a powerful tool for identifying customer concerns or fostering dialogue. Using the Twitter Search tool can help you quickly identify what people are saying about your company; also, you may be able to do this via hashtags (the infamous “#” symbol) which allows pretty much anything to become a trending topic if it is tweeted enough. For businesses, having a Twitter client like TweetDeck or Seesmic Desktop would be a better idea than just relying on the web version of Twitter. These desktop (and mobile as well) applications allow you to view multiple columns at once, and manage and update multiple Twitter accounts at once. This allows you to continually monitor the buzz about your organization. If you find any concerns, or things you like for that matter, feel free to join the conversation!
3. Provide Value Not Just Promotion: Why should someone follow you or your business? People get enough promotion in their daily lives; give them something of value to focus on and remember. Help others out without expecting something in return. Share your knowledge, both from your own company and also from other sources. Be sure not to link EVERYTHING back to your own website. Many users, Twitter administrators included, will see this as spam, and either report your post or unfollow you all together.
4. Pay It Forward: Retweeting (RT) means taking a Twitter post from someone else and forwarding (reposting) it to your followers. If you find a good tip or information, retweet it to your followers. This shows you are in touch with your market and willing to give credit to others. When tweeting yourself, it is not considered good etiquette to ask for retweets. If your information is valuable enough, this will happen naturally, and will not cheapen your post by asking others to repost it.